In case of unavailability, we offer makeup lessons that can be arranged depending on our availability.
We appreciate as much notice as you can give us but a minimum of 24 hours is required.
When you purchase a Class Pass Pack, you are entitled to the following:
- 10 pass – max 3 makeup lessons
- 5 pass – max 1 makeup lesson
The 10 pass is valid for 3 months and the 5 pass is valid for 2 months. Make up lessons have to be arranged within these timeframes.
In case of illness we will need to be advised at least 12 hours before the lesson starts, otherwise we cannot offer makeup lesson.
We do not offer refunds or credits for missed lessons.
The Instructor has the discretion to suspend or cancel a lesson/s where a parent/participant fails to meet the terms and conditions contained herein, especially when the health and safety of the child, Instructor or any other person is placed at risk.
If our Instructor is unable to attend due to illness or unforeseen reason, you will be contacted as soon as possible with notification that your lesson is cancelled, and we will schedule a makeup lesson.
Bad weather cancellation policy
For lessons held in an outdoor pool, they will be cancelled only if there is a storm, otherwise they will continue as normal. If the lesson is in an indoor pool, there is no cancellation due to bad weather applicable.
If our instructor is unable to attend due to illness or unforeseen reason, you will be contacted as soon as possible with notification that your lesson is cancelled and we will schedule a makeup lesson.